If you see an error message saying, 'Unfortunately, we can't support customers in your location due to regulatory restrictions', it means that our system has detected that you might be located in an area with certain regulations that prevent you from making that payment.
If you believe it is a mistake, you can try to make another attempt after sharing your precise location with us: click “Verify location” and allow us to access your location in the system pop-up.
“Restricted Access” issue:
You’ll see this screen when:
- You choose not to share your geolocation by clicking “Skip for now”,
- You’ve disabled location permissions globally in your system settings, or had rejected the location request accidentally.
How to fix it:
For iOS users
Go to Settings > Privacy & Security > Location Services and perform these steps:
- Enable Location Services
- For Safari browser, click on “Safari Websites” and choose “While Using the App”
- For non‑Safari browsers, the steps are similar: click on respective app and choose “While Using the App”
For Android users
Go to Settings > Location and perform these steps:
- Enable Location Access
- For Chrome browser, open up Settings > Site settings > “Location” in the Permissions list > remove pay.breeze.cash from Not Allowed list
- For non‑Chrome browsers, the steps are similar: open the browser’s site or privacy settings, go to Location permissions, and remove pay.breeze.cash from Not Allowed list
For Desktop Chrome users
Click on the configuration icon in the address bar and enable “Location”, or “Reset permission”.
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